May 3, 2010

SAP systems to be unavailable during upcoming upgrade

Over four days this month, IT@JH will be upgrading SAP in order to implement new and better features and functionality. All SAP systems will be taken offline after normal business hours on Friday, May 14, and will be unavailable until the start of business on Wednesday, May 19.

During the downtime, no SAP functions—from shopping carts to business warehouse reports, from internal service requests to check requests, from looking up personnel records to entering goods receipts—will be available.

Users double-clicking on the HopkinsOne icon on their desktop, or using a bookmark in their browser, to access SAP during the downtime will be greeted by a message reminding them that SAP is unavailable and that they will not be permitted to log in.

As users plan for continuity of their operations during this period, they are asked to regularly visit for information to assist in planning, including important cutoff dates.

When the upgrade is completed, SAP will look and act much as it does today, with one significant exception: the shopping cart, whose functionality will be new, improved and slightly different. For that reason, training is available, and users can register now; options include traditional instructor-led classroom training, seminar-style introductions to the new shopping cart and FastFacts online sessions.

Additional information regarding training opportunities is available on and will be distributed via e-mail.